COVID-19 Pathways

As we plan for the spread of COVID-19 in the US, Twistle is supporting public health and population health initiatives by automatically checking in with patients and healthcare workers, delivering education, information and assessments.​

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Prevention Pathway

Target

Asymptomatic individuals who have general questions about COVID-19 or patients who call triage call centers who are at low risk of infection

Initiated

POP Health Systems

Text to Enroll

Website Form

Call Center

Content

General information about COVID-19 Educational Resources/Links Contact/Hotline Information

Personal hygiene reminders

Screening Pathway

Self Monitoring Pathway

RN Monitoring Pathway

(centralized care)

Exposed Healthcare Worker Self Monitoring Pathway

Target

Healthcare workers who have had an exposure to COVID-19 but are well enough to quarantine at home and self monitor

Initiated

Infection Control Staff

Content

Symptom Surveillance

Risk scoring/Clinical Referral protocol

General information about COVID-19

Educational resources/links

Personal hygiene reminders

Target

Patients who phone or message triage call centers with symptoms but are well enough to quarantine at home and self monitor or patients who have been evaluated in a clinic or emergency department and don’t require hospitalization and are well enough to self monitor

Initiated

EHR Discharge/Order

Staff Initiated via Virtual Care

Content

NO CENTRALIZED MONITORING

Symptom surveillance

Risk scoring/Clinical referral protocol

General information about COVID-19

Educational resources/links

Personal hygiene reminders

Target

Patients with documented or probable COVID-19 infection who have been initially evaluated at a clinic or emergency department and don’t need to be hospitalized

Initiated

EHR Discharge

Testing Center Discharge

Content

Symptom Surveillance

*with or without oximetry

Risk scoring/Clinical referral protocol

General information about COVID-19

Educational resources/links

Personal hygiene reminders

 
 
 
 
 

Target

Patients who phone or message triage call centers with exposure concern

Initiated

Staff Initiated
EHR Order

Content

CDC exposure risk assessment

General information about COVID-19

Educational resources/links

Personal hygiene reminders

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